Shipping Information
At Tower Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:
- Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.
Please note that order processing typically takes 1-2 business days before your item is dispatched.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.
Return & Exchange Process
- Contact Us: Within 15 days of receiving your order, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Pack Your Item: Once you receive your RMA number, securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Include a copy of your order confirmation or packing slip.
- Ship Your Item: Send the package to the address provided in your RMA confirmation email. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Your Refund or Exchange: Once we receive and inspect your returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Processing Time & Method
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Returnable Items
Based on our product categories, the following items are generally non-returnable:
- Health & Beauty Appliances: Due to hygiene reasons, items such as hair dryers, electric shavers, and other personal care appliances cannot be returned unless they are defective.
- Small Cooking Appliances: Items like blenders, toasters, and coffee makers that have been used cannot be returned unless they are defective.
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].