About Tower Store
Who is Tower Store?
Tower Store is a global online retailer specializing in a wide range of home appliances and utility products, including cooking, dining, floor care, health & beauty appliances, heating & cooling, kitchen & utility, small cooking appliances, small kitchen appliances, storage, and utility items. We are committed to providing high-quality products and exceptional customer service.
Where is Tower Store located?
Our company is headquartered at 16 Clark Street, US 05150. We serve customers globally, excluding Asia and a few remote areas.
Product Information
What types of products does Tower Store offer?
We offer a diverse range of products to enhance your home environment, including cooking appliances, dining essentials, floor care tools, health & beauty appliances, heating & cooling solutions, kitchen & utility items, small cooking and kitchen appliances, storage solutions, and utility products.
Are the products on Tower Store high-quality?
Yes, we carefully select our products to ensure they meet high standards of quality and durability. Our goal is to provide you with reliable and stylish home appliances that enhance your living space.
Ordering & Payment
What payment methods does Tower Store accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I place an order?
Simply browse our website, select the products you wish to purchase, and proceed to checkout. Follow the prompts to enter your payment and shipping details to complete your order.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx, typically arriving within 10-15 business days after dispatch. The shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, typically arriving within 15-25 business days after dispatch.
How long does it take to process my order?
Orders are processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your delivery.
Do you ship internationally?
Yes, we ship globally, excluding Asia and a few remote areas. Please check our delivery areas for more details.
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you may return it within 15 days of receiving it. Please refer to our Returns Policy for detailed instructions on how to initiate a return.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Customer Support
How can I contact Tower Store?
For any questions or assistance, please email us at [email protected]. Our dedicated team is here to help you with any inquiries or concerns.
What if I have issues with my account?
If you encounter any issues with your account, such as login problems or order history discrepancies, please contact our customer service team for prompt assistance.
Miscellaneous
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
What if my order is delayed?
If your order is delayed, please check the tracking information first. If the issue persists, contact our customer service team for further assistance.