At Tower Store, we understand that timely delivery is crucial to your shopping experience. That’s why we’ve streamlined our delivery process to ensure your orders reach you as quickly and efficiently as possible. Whether you’re upgrading your kitchen, enhancing your dining experience, or maintaining a clean and comfortable living space, we’ve got you covered.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This quick turnaround ensures that your products are on their way to you without unnecessary delays.

Shipping Options

We offer two convenient shipping options to cater to your needs:

  • Standard Shipping: For those who need their items quickly, we use DHL or FedEx for standard shipping. Your order will typically arrive within 10-15 business days after dispatch. The shipping fee for this option is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option ensures your order arrives within 15-25 business days after dispatch. It’s a great way to save on shipping costs while still receiving your products in a timely manner.

Delivery Areas

We are proud to serve customers globally, excluding Asia and a few remote areas. Our extensive delivery network ensures that no matter where you are, you can enjoy the convenience and quality of Tower Store products.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and plan accordingly. If you have any questions or need assistance, our customer service team is always here to help.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving it. Please refer to our Returns Policy for more details on how to initiate a return.

Contact Us

If you have any questions about your delivery or need further assistance, please don’t hesitate to reach out to us at [email protected]. Our dedicated team is here to ensure your shopping experience with Tower Store is seamless and enjoyable.

Thank you for choosing Tower Store. We look forward to serving you and helping you create a comfortable and stylish home environment.